Frequently asked questions (FAQ)
✈️ SHIPPING & PROCESSING
Q: When will my order be shipped?
A: Orders are usually processed within 2-3 business days after payment confirmation.
Once your order has shipped, tracking information will be provided where available.
Q: How long does shipping take?
A: Shipping times vary depending on your location and shipping conditions.
Most orders are delivered approximately 7-18 business days after dispatch.
Delivery times may be affected by weather, holidays, customs clearance and carrier delays.
📦 ORDERS & CANCELLATIONS
Q: How do I cancel my order?
A: You can request cancellation before your order has shipped.
Once an order has shipped, it can no longer be cancelled. However, you can contact our customer service team about return options after delivery.
🔄 RETURNS & REFUNDS
Q: What is your return policy?
A: We accept return requests within 30 days of delivery.
To qualify for a return:
- The item must be unused and in its original condition.
- You must provide your order number or proof of purchase.
- You must contact our customer service team before returning a product.
If your product arrives damaged, defective or incorrect, please contact us with relevant details and photos so we can help.
Please do not return items before receiving return instructions from our customer service team.
💳 PAYMENT METHODS
Q: Which payment methods do you accept?
A: We accept common payment methods. The methods available for your order are displayed at checkout.
✉️ NEED MORE HELP?
If you have questions or need further assistance, please contact our customer service team:
Email: heyhuangweijie@163.com
Telephone: +86 136 9186 4334
Statutory rights
Our voluntary return period is 30 days after receipt. Statutory withdrawal and warranty rights remain unaffected. Prior approval or original packaging is not a requirement for exercising a statutory right of withdrawal. See Right of withdrawal for details.